ITIL® 4 FOUNDATION + Exam + Free Exam Resit | with Trevor Wilson

ITIL® 4 Foundation + Exam + Free Exam Resit

This 2-day ITIL Foundation course is presented by Trevor Wilson, an experienced and fully accredited PeopleCert® trainer on behalf of Axelos®.

Axelos®/PeopleCert® Approved + Exam + Free Exam Resit ("Take2") + Axelos® eBook + Student Courseware

About This Course

Foundation (FND) level is to certify that each student gains the knowledge of the ITIL terminology, structure and basic concepts, and is a prerequisite in order to progress through the ITIL 4 certification scheme.

Courses Dates (2024)

▸18 - 19 April
▸25 - 26 April
▸7 - 8 May
▸23 - 24 May
▸13 - 14 June
▸27 - 28 June
▸4 - 5 July
▸15 - 16 July

Live, Online Virtual Classroom | 09:00 - 17:00 BST

➡️Ask Trevor for additional dates, or find out more details about the training. This course can also be delivered privately to your team.

Course Content

  • 2-days online live and interactive instructor-led course delivery

  • Official Axelos/PeopleCert online exam voucher + free exam resit

  • Course resources: Key points Audio and PDF, Mock - Exams PDF, Glossary PDF and Slide deck PDF

  • 14-days access to our self-study (MP4-video eLearning) immediately after course completion. This is a fantastic opportunity to play-back (on-demand) any part of the course for the purpose of revision in-between course completion and taking the exam.


There are no prerequisites to take this course/exam.

Course Duration/Times

2-days online live and interactive instructor-led course delivery

Course Syllabus

  • Concepts of service management

  • Four dimensions of service management

  • Service value system (SVS)

  • Service value chain

  • Guiding principles

  • Practices (Note: at foundation level some practices are covered in more detail than others.)

Exam Details:

Fully inclusive with a free exam resit, taken online directly with PeopleCert (the Axelos examination institute) at a time and location of the student's choosing. Students will require a computer with webcam facility and internet connection. The first exam voucher is valid for 12-months and the exam retake (if needed) is valid for 6-months following the first exam.

Exam Format:

  • Online
  • 40 multiple choice questions with 1 mark awarded for each correct answer.
  • 26 marks are required to pass equating to 65%, Closed book 1-hour (60-minutes) exam duration.


Issued directly by PeopleCert in electronic format.

Joining Details

Full joining details will be provided upon order placement, e.g. the link to join the course etc.

Pricing Details

All prices are inclusive of value added tax (VAT)

Level: Foundation
Exam Required
Guaranteed Pass
Practice test
Exam Fee Included
On-site exam
What is included:
Digital courseware
Digital Recording
Printed courseware
Extra revision sessions
Venue: Online Live (Cisco WebEx)
Timezones Covered:
PST [GMT-8:00]
EST [GMT-5:00]
MET [GMT+3:30]
IST [GMT+5:30]
SST [GMT+8:00]
ACST [GMT+9:30]
Training Instructor accredited by: PeopleCert (on behalf of AXELOS)
Certification Body: PeopleCert (AXELOS)